Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The code is usually added to NGINX servers as they areknown to sometimes prevent sitemap generation. If you wish us to add it for you please edit the first post on this ticket and include your WP and FTP logins(WITH WRITE ACCESS) in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
My hosting provider uploads the NGINX code to the NGINX configure file but no sitemap is generating till now. What is the problems??? Please help quickly. if not i will remove this plugins
Hello,
Don’t worry, we will find the issue and fix it. But we would need to check the site in depth so could you share in the Sensitive Data section the login details my colleague asked on his last message?
Looking forward to help you.
How to give you sensitive data to you. please give details. my hosting in namechap easywp… it is a managed hosting and they install NGINX code into there server. but till now sitemap is not working. Please help
Hello,
I have checked your sitemap and it seems to be generating fin but cached. To validate your sitemap, you can use this tool: https://www.xml-sitemaps.com/validate-xml-sitemap.html
If you have any caching plugin, please exclude your sitemap URLs from being cached and purge your cache then resave your permalinks and sitemap settings That should fix your issue.
If it still doesn’t please include your WP-logins in the sensitive section so we can take a closer look at your settings.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.