Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
The News Sitemap is a PRO feature but your subscription status is being shown as Free. Can you please share the email id that you used to purchase the PRO version?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It looks like the purchase was made from your account linked to email ID m********@c***************
You can log in using that ID at https://rankmath.com/my-account/
Alternatively, you can reset your password from the same page as well.
We can also merge your accounts if you prefer. We just need your preferred email ID for that and we will keep only that one active.
Once you are logged in, please check this guide on how to activate your PRO license on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps and do let us know if you want us to proceed with the account merge.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
