Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
You can download the latest free version from here:
http://rankmath.com/
PRO version from here:
https://rankmath.com/my-account/
And Update the plugin manually by heading over to WP Dashboard > Plugins > Add New.
You can learn more about installing the plugin manually here:
https://rankmath.com/kb/update-rank-math-manually/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
sorry but that dont answer my question 🙁
Your links are for the old version and I ask for how to made the nex version working
So again the same question :
how I can make the new version working ?
Please may you this time really answer my question.
Regards.
Hello,
Thanks for getting back.
Please head over to the WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math PRO account to fix the issue.
Please let us know how that goes.
Thanks.
no I always have the old veryson
and it seems I will never can use a new version
that’s sad 🙁
Hello,
Thank you for keeping in touch with us and we deeply apologize for this inconvenience.
In order to have the auto-update for the PRO version, you need to make sure that your plugin is properly activated and linked to your paid Rank Math account.
Head over to your WordPress Dashboard > Rank Math > Dashboard > Help and make sure that the plugin is connected to your account:
Please also make sure that your Rank Math plugin is properly activated to your paid Rank Math account. Head over to your WordPress Dashboard > Rank Math > Status & Tools > System Status and check if the correct subscription is indicated:
With that said, please attempt to manually update the plugin by following this guide: https://rankmath.com/kb/update-rank-math-manually/ and disconnect your Rank Math account from your website and reconnect again.
This should fix the auto-update issue. Please let us know if the issue persists in the next update.
We are looking forward to helping you. Thank you
sorry, but it’s again not working …
I never see something so complicated just to update a plugin,
nerver again I will buy Rank math,
and ask for reimbursment as I have no utility and canot update this tool
I am sad to choose your tool 🙁
Hello,
We deeply apologize for the issue you are facing.
Allow us to further help you with your issue. If you prefer, we can check the issue on your admin dashboard and see why you have trouble updating your Rank Math plugin. Please include your WordPress admin login in the Sensitive Data section.
However, if you wish to continue on a refund, please create a new ticket using your paid account and request a refund.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
