new user account

#841093
  • Resolved Say Ervaron

    1 year, 4 months ago

    Rank Math free

    I have just installe rankmath free and working on it.

    I see a top writing in my admin page as:

    Parece que la URL de tu sitio ha cambiado desde que te conectaste a Rank Math. Haz clic aquí para volver a conectar.

    the writing is in spanish. Is this normal? what should I do with it? I already included URL for english (main language)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    1 year, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention.

    Could you please confirm which multilingual plugin you use on your site (if any)?

    Meanwhile, please let us know the current language for the WordPress Dashboard that you have set under Settings > General so we can test the same on our local installations.

    Looking forward to helping you.

    Say Ervaron

    1 year, 4 months ago

    Rank Math free

    language is English.
    I use translatepress to make translations.

    now I don’ see in Spanish but in Turkish:
    Rank Math’a bağlandığınızdan beri sitenizin URL’si değişmiş gibi görünüyor. Yeniden bağlanmak için buraya tıklayın.

    my main language is English.
    and additional languges in Spanish and Turkish.

    Miguel

    1 year, 4 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘new user account’ is closed to new replies.