Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This feature works smoothly on my end as shown below:
Could you please check if this could be resulting from a conflict with one of your installed plugins by performing the following steps:
https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
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Hello Mr Davis
Thanks for your quickly answer
Do you Know whether the Page builder framework theme and RANK MATH are compatible?
1.) I had installed the pluging Health Check and I’m folllowing all instructions
2.) I had changed my page builder framework theme by the Twenty Nineteen theme
2) On diagnostic mode, when I’m activating Elementor+ Elementor Pro + cocroblok plugins + permalink manager pro + rank rank math + twenty nineteen theme, the problem is persistent. The seo options don’t show
Now, the widgets elementor bar don’t charge
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Page builder framework and Rankmath are compatible.
Page Builder Framework
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We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I accessed the link you provided. Unfortunately, Elementor plugin doesn’t seem to be operational in the staging site. Would you mind checking on it and let me know.
Looking forward to helping you. Thank you.
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Hola Davis, espero, puedas traducir este mensaje.
Los plugins Elementor + Elementor pro estan activos, tambien el plugin Health Check & Troubleshooting. Ademas de algunos complementos que uso habitualmente.
Te pido el favor pruebes Rank Math con mis plugins habituales para que notes el error y pruebes ademas en modo diagnostico habilitando solo los plugins que necesites para que RM funcione.
Yo lo hice y no me trabajo como esperaba. gracias
Hello,
Thank you for the follow up.
I have done a Health Check on your site. Elementor Plugin seems to be taking long to load on your site. From my analysis, it is probable resulting from another plugin.
However, as you will see from screenshots I have attached in the sensitive data section, the issue still persists even with Rank Math deactivated.
To find out the root cause of your problem, I’d recommend you take your time with the health check plugin.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else. Thank you
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Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
