Hello,
We apologize for the issue you are facing with the backend dashboards after updating to the latest version. It seems that this could be related to a conflict with other plugins or themes you are using.
To troubleshoot this issue, we recommend the following steps:
- Clear your browser cache and check if the issue persists.
- Deactivate all other plugins except for Rank Math to see if the problem resolves. If it does, reactivate the plugins one by one to identify the conflicting plugin.
- Switch to a default WordPress theme (like Twenty Twenty-One) to check if the issue is theme-related.
- If you are still experiencing issues, please reply to this ticket with your site URL so we can assist you further.
Thank you for bringing this concern to our attention!
Product page does not render properly on smaller screens.
https://imgur.com/a/1KD8kCF
This all happened since wordpress updated and your plugin updated. Everything was find beforehand.
Hello,
It seems like the dashboard widget is cached. Please clear the cache of your site, and it should work fine. If the issue persists and you are using Vanish and Reddis cache, then please whitelist the Rest API endpoints /wp-json/rankmath/ and it should fix the issue.
Regarding the product list page issue, please try to follow the steps from this guideline to fix this: https://rankmath.com/kb/woocommerce-products-page-misaligned/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
