New Update Breaks Website When Logged In - Support

Resolved VannDigital
3 years, 7 months ago

Rank Math free

I’ve noticed that the recent update for RankMath breaks my site when I’m logged in.

To elaborate a little more, my navigation menu and sidebar are sticky.

While the sticky function works on my homepages, the function is broken on every other page.

And that’s when I’m logged in.

Now, the good thing is that the sticky function works like it’s supposed to when I’m logged out.

Any help with this issue will be appreciated.

Viewing 7 replies - 1 through 7 (of 7 total)

Reinelle
3 years, 7 months ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Could you please share your website so we can check as well?

Meanwhile, it seems that this issue is about our new feature which displays the stats on the header. You can disable that feature by turning off this option in Rank Math > General Settings > Analytics

$Disable stats$

Here’s a link for more information:
https://rankmath.com/kb/analytics-stats-bar/#num-2-enable-stats

Looking forward to helping you.

Thank you.

VannDigital
3 years, 7 months ago

Rank Math free

This my website https://www.vanndigital.com/

…and I’ve disabled the feature and now JavaScript (which I found out later) works again like before

Jeremy
3 years, 7 months ago

Hello,

Can you please confirm if disabling the front-end stats bar resolves your navigation issues? The styling of our stats bar might be conflicting with your theme.

Looking forward to helping you on this one.

VannDigital
3 years, 7 months ago

Rank Math free

You must’ve where I said disabling front-end stats fixed the problem in my last reply lol:

“…and I’ve disabled the feature and now JavaScript (which I found out later) works again like before”

Jeremy
3 years, 7 months ago

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

VannDigital
3 years, 7 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Nigel
3 years, 7 months ago

Rank Math business

Hello,

Thanks for your patience as we look into the Rank Math stats bar breaking your fixed navbar. I tried to reproduce the issue but couldn’t.

If you don’t mind, could you record a screencast of how to get fixed navbar to break. You can use a tool like loom.com to share the screencast.

Otherwise, you can mark the issue as resolved and we’ll leave it there to avoid taking anymore of your time.

Thank you.

RankBot
3 years, 6 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘New Update Breaks Website When Logged In’ is closed to new replies.