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Hello, we’re trying out the free version of Rank Math on our website. So far we have set everything up according to documentation (linked Rank Math account, connected Google Console) but are still experiencing some issues.
1. Analytics not refreshing frequently enough: we would regularly run into an issue where analytics graphs would show no data for a period of time (usually a few days) as no data was being fetched
2. Under Rank Math analytics, the date filter (top right) doesn’t seem to work. No matter what we select (7 days, 30 days, etc.), the statistics will not update to reflect actual data from that time period
3. Under Rank Math SEO performance, the content table can’t be sorted. We’re not sure whether this feature has been removed or reserved for the PRO version, however according to this resource it was available at some point: https://rankmath.com/kb/analytics/#data-sortingWe’ve attached a few screenshot that demonstrate each point here: https://imgur.com/a/duBw74s
Appreciate your support!
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Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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