new redirection problem, after Rank Math update 1.0.229

#886780
  • Resolved Wojciech Bereś

    1 year, 4 months ago

    Rank Math free

    Hello, I have the same problem: I can’t do new redirecions, auto redirects are auto create, but manual new redirects is impossible to save, after create is not saving.

    Last time, you resolve my problem, the reason was: “PRIMARY KEY column might have been modified by the update and does not auto increment any more…”

    “We have added a temporary patch by editing the wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-db.php file.
    Also a permanent fix will be included in an upcoming release.
    We apologize for any inconveniences that might have been caused by this issue.”

    I think it is the same problem…
    I’m waiting for help.

    Thanks, W.B.

Viewing 11 replies - 1 through 11 (of 11 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with saving new redirects after the Rank Math update. It seems like you might be encountering a similar problem as before, possibly related to the PRIMARY KEY column not auto-incrementing correctly.

    Since you’ve mentioned that a temporary patch was applied previously, we recommend checking if the patch is still in place or if it needs to be reapplied. Additionally, please ensure that you are using the latest version of Rank Math, as updates often include fixes for known issues.

    If the problem persists, we suggest replying to this ticket with any additional details or error messages you may be encountering. A human agent from the Rank Math Support team will take over and assist you further.

    Thank you for your patience, and we hope to resolve this issue for you soon!

    Rakibuzzaman Siam

    1 year, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Wojciech Bereś

    1 year, 3 months ago

    Rank Math free

    Hello. thank you, tommorow I will give you a WordPress & FTP logins.
    I hoped, the new Rank Math update resolved this problem…

    Reinelle

    1 year, 3 months ago

    Hello,

    Sure, let us know how this goes.

    Meanwhile, if you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.

    Looking forward to helping you.

    Wojciech Bereś

    1 year, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Wojciech Bereś

    1 year, 3 months ago

    Rank Math free

    Please resolve the problem with “PRIMARY KEY”. I hope after next Rank Math update will be possible make new redirections again… Please check my sensitive data. Thanks!

    Wojciech Bereś

    1 year, 3 months ago

    Rank Math free

    Dear Reinelle, I’m still waiting for resolve my problem. My SEO agency need to make the new redirections. I hope you will resolve this problem soon. Thanks!

    Jaideep Asrani

    1 year, 3 months ago

    Hello,

    We released a quick Beta update you can try to see if that helps.

    Please enable the Beta update by following this:
    https://rankmath.com/kb/version-control/#beta-updates

    beta update

    If you are unable to see an update, please clear Rank Math’s transients from:
    WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
    remove transients rank math

    Please clear the caches, server, and WordPress after updating.

    You can disable the Beta updates once you update to the latest version and if the issue is fixed.

    We are here to assist. Thank you.

    Wojciech Bereś

    1 year, 3 months ago

    Rank Math free

    Dear Jaideep Asrani. Yes after beta update is working correctly. All is fine! Thank you!

    Rakibuzzaman Siam

    1 year, 3 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    Jaideep Asrani

    1 year, 3 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on
    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

The ticket ‘new redirection problem, after Rank Math update 1.0.229’ is closed to new replies.