Hello,
Thank you for contacting us and we regret the inconvenience caused.
I logged into your website’s admin area and I was able to replicate the issue.
I did some troubleshooting but the notification seems to be coming back.
I’ve forwarded this to our dev team for further investigation. We will get back to you shortly.
Looking forward to helping you.
Thank you.
Hello,
There seems to be some sort of JavaScript conflict with another plugin on your website that prevents the message from fully being removed.
We tested with only Rank Math enabled in debug mode and were able to remove the message and waited for some time to see if it was coming back but everything worked as expected.
As soon as well left debugging mode the message appeared immediately which means some plugin is triggering the JavaScript that creates the message on the backend.
Due to the huge number of plugins, we didn’t test all of them, but you can use the following tutorial to see which one might be causing this issue: https://rankmath.com/kb/check-plugin-conflicts/
Don’t hesitate to get in touch if you have any other questions.
Hi Miguel,
Thanks for all your efforts, much appreciated.
I’m following the suggested steps and I’m not sure I’m doing them correctly because the alert appears every time I activate any of the plugin in my site. I created test.adozionianimali.com to do this, credentials login are the same.
Could be the theme? Any further advice?
Thanks!
Hello,
The theme and their plugins are the ones responsible for adding these CPTs so this could definitely be related to that.
To make sure that you can continue to use your theme we disabled the notification from the new CPT from our plugin with the following code:
function remove_new_cpt_notification() {
echo '<style>
div#new_post_type {
display: none;
}
</style>';
}
This should help solve the issue for good now.
Don’t hesitate to get in touch if you have any other questions.
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
