New post type sitemap not working - Support

Resolved Will Frankling
2 years, 11 months ago

Rank Math free

I have created several new post types in my WordPress site however a recent one that’s been created is not loading the sitemap. You can see all the sitemaps here https://kitchenmakeovers.co.uk/sitemap_index.xml and it’s the https://kitchenmakeovers.co.uk/branch-sitemap.xml in particular that isn’t loading (all others seem to work fine).

I have tried the saving suggestion on the permalink page as per your help articles but still, it’s not working.

Any help on fixing this issue will be greatly received….

Viewing 5 replies - 1 through 5 (of 5 total)

Rakibuzzaman Siam
2 years, 11 months ago
Hello,

Can you please try to follow these steps?

#1- Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp

#2- Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/

#3- If the above steps doesn’t seem to work, kindly apply the following filter code to your site.
```
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
```
Here’s how you can add filter/hook to your WordPress site:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

That should fix the issue. Please let us know if that does not. We are here to assist.

Thank you.
Will Frankling
2 years, 11 months ago

Rank Math free

Thanks for your reply. I have already tried all of these things as mentioned but it is still not working.

Are you able to investigate this further for me?

Md. Sakib Khandaker
2 years, 11 months ago

Rank Math agency

Hello,

Sure! We’d love to assist you with this one. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Will Frankling
2 years, 11 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Jeremy
2 years, 11 months ago

Hello,

All the pages in your “Branch” CPT are currently set to noindex so our plugin will not include them in the sitemap and since nothing can be added to the sitemap, you see the 404 page instead.

Kindly ensure that these pages are set to index, clear the cache and check again.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

RankBot
2 years, 10 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘New post type sitemap not working’ is closed to new replies.