new item redirect even when I deactived all

#245937
  • Resolved Gigi Carrano

    4 years, 4 months ago

    Rank Math free

    I just created an item. Went to click on it and it redirects to homepage? I deactivated all redirects and still getting sent to home page? Why? I need to add items to my store but don’t want to redirect?

Viewing 1 replies (of 1 total)
  • Reinelle

    4 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please provide the affected URL to check? You can add it in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    For initial troubleshooting, please try to temporarily deactivate the Redirections module in Rank Math > Dashboard to check if the redirect is being done by Rank Math.
    Redirections module

    Looking forward to helping you.

    Thank you.

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘new item redirect even when I deactived all’ is closed to new replies.