Hello,
Thank you for contacting the support and we regret the inconvenience caused.
It is likely that there would have been some issues in receiving the email on your account.
However, the account with which you’ve posted this ticket is linked to the same email address that you’ve shared. As you’ve posted this ticket, we’re assuming you have access to the account.
With that said, if you want us to reset the logins and send you the email with the details again, please let us know.
Looking forward to hearing back from you.
Thank you.
Hello,
It’s true that the system logged me in when I signed up for the account, but since I never received the email, I don’t know the initial “current password” and therefore can’t change it myself. So yes, please reset the login, if possible to “temp23temp23” so I can change it. In case I still don’t receive email from your system, and end up logged out due to your reset, please email me from outside your system with contact info so we can continue to communicate.
Thanks.
Hello,
As requested, we’ve reset your logins and sent you an email with the details.
Could you please confirm if you’ve received it on s***e@p****r.us email address?
Looking forward to hearing back from you.
Thank you.
I received your email and was able to log in and change my password.
Thanks for your help.
Hello,
We’re glad that we could address the concern.
Please feel free to get in touch if you require any further assistance.
Thank you.
