Hello,
We apologize for the issue you are facing with the sitemap error and the delay in your ticket response. Thank you for providing your website URL, which will help us address your concern more effectively.
Since you mentioned that you are still encountering the error despite following the steps provided by the bot, we recommend checking the following common issues:
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Correct Sitemap Submission: Ensure that you have submitted the correct XML sitemap to Google. The URL should be `https://rankmath.com/kb/fix-sitemap-issues/#sitemap-loads-slowly.
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Plugin Conflicts: Use the Health Check plugin to check for any plugin conflicts that might be causing the issue.
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Robots.txt File: Make sure that your robots.txt file is not blocking access to your sitemap. You can check this in Rank Math SEO → General Settings → robots.txt.
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Custom Canonicals: If you have set custom canonicals for your posts, they may not appear in the sitemap. Consider removing them to allow Rank Math to generate the canonical URLs.
If these suggestions do not resolve your issue, please reply to your ticket with any specific error messages you are receiving, and a human agent from our support team will take over and assist you further.
Thank you for your patience, and we appreciate your feedback regarding spam on the forum. We strive to maintain a helpful community and will look into this matter.
Best regards!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We’ve already replied to your other ticket. Please refer to this ticket:
https://support.rankmath.com/ticket/help-rank-math-sitemap-error-sitemap-cant-be-read/?view=all
Looking forward to helping you there.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
