Hello,
We apologize for the issue you are facing with the Rank Math plugin regarding the meta descriptions not updating correctly. This can sometimes happen due to caching issues or conflicts with other plugins or themes.
Here are a few steps you can take to troubleshoot this issue:
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Clear Cache: If you are using a caching plugin, clear the cache to ensure that the latest changes are reflected on the front end.
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Check for Conflicts: Sometimes, other plugins or themes can conflict with Rank Math. You can check for conflicts by temporarily deactivating other plugins and switching to a default theme to see if the issue persists.
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Update Rank Math: Ensure that you are using the latest version of Rank Math. Updating to the latest version can resolve many issues.
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Inspect Meta Tags: Use the browser’s developer tools to inspect the meta tags on your website’s front end. This will help you see if the changes are being applied but not displayed correctly.
If these steps do not resolve the issue, please reply to this ticket with any additional details or specific logs, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this concern to our attention!
Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
I hope this helps. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
