Hello,
Thank you for contacting support.
Only the one from your account and the one shared in the sensitive data section have an account in our system.
Having said that, the website is connected to another account in our system which is not under the domain address of your company. To reconnect the website to one of your accounts you can simply head over to WordPress Dashboard > Rank Math SEO > Dashboard > Help and reconnect from there.
Don’t hesitate to get in touch if you have any other questions.
Could you please let me know the details of that account which is connected to astera.com? Is it a paid account?
Hello,
Given that the account connected is not under your domain name we cannot provide you with the details. That is personal information and not something that we can publicly share.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
