need to change username and check as well remaining ai credit (showing -16)

Hello,

Thank you for contacting support.

1. We have forwarded your request for username change to the concerned team.

2. Concerning the Content AI issue please ensure you have updated to the latest version of our plugin according to the Rank Math changelog https://rankmath.com/changelog/free/

Then follow the guide below to restore the credit on your website:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

However, if the issue persists, please share a screenshot of the pop-up notification shown when refreshing the credit with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.

We hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

Thank you.

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We have gone ahead and changed your username to the preferred one.

As for your Content AI credit issue, we have fixed it on your website as well. You should see the correct AI credits count on your WP dashboard.

Hope that helps.

Hello,

Yes, free credits will refresh each month.

If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.

Hello,

Glad that helped.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.