Hello,
We apologize for the issue you are facing with changing the tech contact for your company. To transfer the contact and get support, we recommend that you reply to this ticket with any details you have regarding your Rank Math account, such as the email address associated with it or any other relevant information. This will help us assist you better.
Once we have that information, a human agent from our support team will be able to help you with the transfer and any other issues you may have.
Thank you for raising this concern, and we look forward to assisting you further!
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting the support.
Modifying an invoice from our server is not available at this time.
Please get in touch with FastSpring to modify it for you.
https://fastspring.com/question-a-charge/
or
s******@f*************
Hope that helps.
Hi
I don’t understand modifying an invoice.
I’m asking for access to our “license account” so that I can download the most recent version of Rank Math Pro and activate it. Please see the first message about our web guy whose health issues prevent me from contacting him.
Do I have any options???
Hello,
Sorry about that. We found a subscription under the email you provided. Please check the sensitive data section for details.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thank you for the access. But, please do NOT combine the accounts as Bill has other websites on the account. I will use his login if I need more access.
Hello,
Glad that helped.
I am happy it helped you. Do you have any other questions or do you want us to mark this as solved?
Thank you.
Nothing else needed, thank you!
Steve
Hello,
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
