Need to cancel subscription

#394327
  • Resolved Philip

    3 years, 9 months ago

    Rank Math free

    I see that the the subscription renewed. The problem is, this pro subscription was purchased for a client and they are no longer my client – but their card was used to purchase on their behalf. They have a separate account as well. Also, because this was in California – they were supposed to be notified, and they were not. I have cancelled the subscription, but they are telling me that they are going to do a chargeback, so I asked them to wait while I reached out to RankMath. Please let me know once the Pro has been cancelled for this year, and their $199 has been refunded.

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  • Jaideep Asrani

    3 years, 9 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.

    Of course, we’re very sorry to see you go.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

Viewing 1 replies (of 1 total)

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