Hello,
We apologize for the issue you are facing with retrieving your invoice for the payment made on July 18, 2025. It seems that the payment record is not showing up in your subscription details.
To obtain the invoice, you can try the following steps:
- Check Your Email: You should have received an invoice via email when the payment was made. Please check your inbox and spam/junk folders for any emails from us.
- Rank Math Account Area: Log in to your Rank Math account and navigate to the Subscriptions section. Look under the Invoices tab to see if it appears there.
- FastSpring Consumer Support: If you still cannot find it, you can visit the FastSpring Consumer Support page to search for your charge and download the invoice from there.
If these steps do not resolve the issue, please reply to this ticket, and a human agent from our support team will assist you further. If possible, please include your site URL in your reply to help us assist you better.
Thank you for raising this concern!
Sources:
How to Download or Update My Invoice » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We found your subscription under a different email address. [moved to sensitive data section]
You can access the invoice from here:
https://rankmath.com/my-account/subscriptions/?tab=payments
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have added the email address and login link in the sensitive data section.
Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.
Can you please close and delete my Rank Math account
Alain Demiannay from chefalain
Hello,
Please note that when your RankMath.com account is deleted, you will no longer have access to any of your tickets, including this one, and all the settings and subscription data under this account (chefalain) will be deleted as well.
Please confirm that you still want to delete your RankMath.com account as this action is irreversible.
We are looking forward to hearing back from you.
Please proceed to delete this account, Chef Alain
Business is closed as of August 2025.
Thank you
Alain Demiannay
from Chef Alain
Hello,
As requested, we have deleted/blocked your account on Rank Math. From today, you won’t be able to access the member area on Rank Math. Of course, we’re very sorry to see you go.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
