Hello,
We apologize for the issue you are facing with your sitemap not updating. Here are some steps you can take to troubleshoot and potentially fix the sitemap issue:
1. Validate Your Sitemap
First, ensure that your sitemap is correctly configured. You can use the Validate XML Sitemap tool to check your sitemap URL. If it’s correctly configured, you should see a success message.
2. Check Sitemap Location
Make sure your sitemap is located in the root folder of your WordPress installation. The URL should look like this:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
3. Ensure Posts Are Set to Index
If all your posts are set to noindex, your sitemap will be empty. Go to Rank Math SEO → Titles & Meta and ensure that the Index checkbox is enabled for your posts.
4. Flush Permalinks
Sometimes, flushing permalinks can resolve issues with sitemaps. Go to the Permalinks settings in your WordPress dashboard and click Save Changes without making any changes.
5. Check for Plugin Conflicts
Use the Health Check plugin to identify if there’s a conflict with another plugin or theme that might be affecting your sitemap.
6. Clear Cache
If you are using a caching plugin, make sure to clear your website cache after making changes to your sitemap settings.
If these steps do not resolve the issue, we recommend replying to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!
Sources:
Troubleshooting the “Couldn’t Fetch” Error in Google Search Console » Rank Math
Rank Math Sitemap Issues and Their Fixes » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please follow the steps below:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
3. Apply the following filter code to your site.
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
Here’s how you can add filter to your WordPress site:https://rankmath.com/kb/wordpress-hooks-actions-filters/
4. Remove all your sitemaps from your Google Search Console and re-submit only the index sitemap (https://website.com/sitemap_index.xml)
Let us know how that goes. Looking forward to helping you.
It is already added https://www.chicitysports.com/sitemap_index.xml
But its not showing latest records. Can you please check and confirm. Your team already did this changes before. Can you please check
Hello,
In this case, head over to your website files /uploads/rankmath/, and delete any XML files from that path.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I have removed xml files from upload folder and now its showing fine, Will it work fine further ?
Hello,
Yes, it should work fine after removing those files.
To avoid those cached XML files, you should follow the steps provided by my colleague above.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi! The issue started on the 29th again. Can someone go into ACP and take a look?
Thanks
Can anyone take a look at this?
Hello,
We apologize for the unexpected delay in response.
We’ve added the following filter code to your Code Snippet plugin, and now the sitemap is working properly without any issues:
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
However, please note that disabling the transients cache for your sitemap forces Rank Math to generate it from scratch each time it’s requested. That’s why we’ve reduced the Links per sitemap to 1000 so that Rank Math can generate it easily.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
I hope you are doing well.
I am trying to change the author permalink using the Rank Math snippet, but it does not seem to be working. After saving the changes, the permalink remains the same and no updates are applied.
Could you please confirm the correct way to change author permalinks using Rank Math?
Looking forward to your guidance.
Thank you,
Hello,
Please note that the changes made to the author/user slug in the meta box will not work because WordPress doesn’t allow changing the author slug by default.
However, you can change the slug of your author by using a plugin that specifically addresses that, like this:
https://wordpress.org/plugins/edit-author-slug/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
