Need help with RankMath renewal

#984329
  • Resolved Shptrk
    Rank Math pro

    Hey there,
    we found out our card has been declined for renewal payment.
    we try to check with our bank and it seems there is nothing wrong or blocked on our bank side.
    we tried the followings but still cant get to renew,

    – tried remove the card and re-enter the same card details and credential
    – tried to cancel subscription and resubscribe again, but still can make payment with the card.
    – we suspect that your system payment (fast spring) block our card or something
    – we dont have any other cards or payment method to use.

    kindly help to assist on this as we want to update our plugin as soon as possible. thank you guys

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  • Hello,

    Thank you for contacting Rank Math support.

    You seemed to have marked this ticket as resolved.

    We’re just following up to know if you have any other concerns that we can assist you with. If your issue has been resolved, please let us know so we can mark this ticket as closed.

    Thank you for choosing Rank Math.

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