Need assistance on mobile snapshot

#70277
  • Resolved Bindhunaath

    4 years, 4 months ago

    Rank Math free

    Hi, I was checking SEO analysis using the Rank Math plugin and it had a wrong mobile snapshot. Ref screenshot attached in the sensitive data. Do you have any clue why it is showing the wrong data. I had waited for a week an cleared cache and checked the status using different PC and all shows the same status. Any help is appreciated.

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  • Alberto

    4 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    For the snapshot we use a third-party service so we don’t have any way to clean their cache, just wait. But I think they clean that cache every week so it should be almost now, I would recommend you to try again in a few days and if the issue is still there, let us know.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Need assistance on mobile snapshot’ is closed to new replies.