“Name” field missing

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Could you please share the affected URL to check and advise accordingly? You can add it in the sensitive data section

It is completely secure, and only our support staff has access to that section.

Looking forward to helping you.

Thank you.

Hello,

Thank you for that information.

I’ve checked the pages using Google’s Rich Results test tool, and it seems that there’s a duplicate product schema being added by one of your plugins or active theme.

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), to determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

Let us know if you have found the conflicting plugin/theme.

I hope that helps.

Thank you.

Hello,

The issue for your products is with their schema, and the robots.txt does not interfere with them. Although, I’ve checked your /robots.txt, and you only have a single sitemap line.

The duplicated product schema is being added directly to your product’s page’s source code.

I hope that clears your doubts.

Thank you.

Hello,

In this case, we might need to take a closer look at the settings ourselves. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

I checked and figured out that the second Product Schema is being added by the
Sitesao Core plugin.

Please get in touch with the support of the plugin and inform them about the issue. They should be able to help you resolve this.

Let us know how that goes. Looking forward to your update.

Thanks.