Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please do the following:
1. Head over to WordPress Dashboard > Settings > Permalinks
Hit the save button once.
2. Go to WordPress Dashboard > Rank Math > Sitemap Settings
Hit the save button once.
That should fix the issue.
If it doesn’t, please do let us know so we can look at this further.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Permalinks is ok but still not working the sitemap, please help me
Hi,
Looks like the sitemap URL is getting redirected to the homepage.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let me know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello,
why i am reset my website, my web site is ok, after migration yeost to RankMath i am face this Sitemap problem, now i need help to solve Sitemap problem and you suggest me destroy my hole website. please it is your plugin problem and i face it after install active your plugin so you help me to solve, i hope you understand
Hello,
Thanks for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
i have send access as your want so please check my website and help me solve my sitemap problem
Thankns
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please check the following:
I am able to access your ../sitemap_index.xml. I have also performed a validation check on this link: https://www.xml-sitemaps.com/validate-xml-sitemap.html and confirmed no issues with the sitemap.
Please confirm if you have you verified the correct version of your website on Google? Please check if you have verified the www (or non-www) and https (or http) version of your website. If there is a mismatch, please fix that.
Finally, make sure you have cleared the cache and excluded Google bot from seeing a cached version of your sitemap.
If you have followed these and you are able to view your sitemap without any problem, then Rank Math is outputting your sitemap correctly and the error must be coming from Google. You can try and use a 3rd party sitemap plugin to confirm. Just make sure you have disabled the Sitemap module of Rank Math in WordPress Dashboard > Rank Math > Dashboard when using a 3rd party sitemap plugin.
If the other plugin works, please do let us know.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
