My Website is not coming up under Analytics

#812098
  • Resolved Melissa Poon
    Rank Math free

    Hi there, I have two questions below:

    1) Although I’ve given permission to Rank Math to access my account while going through the Setup Wizard, my website is not coming up under Analytics, and I’m not able to enable the Index Status tab.

    2) I suppose to have 750 Content AI credits but the credits are not showing up and I’m not able to access Content AI.

    Please advise if there is anything I miss.

    Thanks,
    Melissa

Viewing 5 replies - 16 through 20 (of 20 total)
  • Hello,

    We tested your site using Google tag assistant and no Google tag was detected.

    If you want us to investigate this issue closely, you can share access to the WordPress dashboard of your site. To do this, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I’ve figured it out, I believe a security plugin that I installed is causing the issue. Looks like it’s working fine now. I think you miss my reply yesterday.

    Another thing that I’m missing is when I edit the post, I’m not seeing the Rank Math side bar with the SEO Score & the Article Optimized Score. Please advise.

    Thanks,
    Melissa

    Hello,

    You need to set a focus keyword in the Rank Math meta box to be able to get a content analysis score for your post: https://rankmath.com/kb/what-is-a-focus-keyword/

    https://rankmath.com/wp-content/uploads/2021/02/focus-keyword.jpg

    We hope this helps. Please let us know if you have further questions or concerns.

    Thank you.

    Found it, thanks so much for your help!

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 16 through 20 (of 20 total)

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