my website doesn’t work when rank math is active

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

You mentioned that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

Regarding the issue, please share the affected URL so we can check as well.

Meanwhile, you can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file and share the error log here.

Having an error log will help us determine what is causing the issue on your site while Rank Math is activated.

Looking forward to helping you.

Hello @adam-7406,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

This issue happens when your sitemap is cached. However, if you face the issue again, please try to follow the steps below to clear your sitemap cache:

1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp

2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/

3. Apply the following filter to your site to disable the transients cache for sitemap.

add_filter( 'rank_math/sitemap/enable_caching', '__return_false');

Here’s how you can add filter/hook to your WordPress site:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

Hope that helps and please don’t hesitate to let us know if you have any other questions.