Hello,
We apologize for the issue you are facing with the VAT ID verification. If you are receiving an error message when entering your VAT ID, we recommend that you first disable any Proxy or VPN service on your computer, as these can interfere with the verification process.
Once you have done that, please navigate to the top-right corner of the checkout page and select the correct region and country where your business is registered. After that, try entering your VAT ID again.
If the problem persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
Why Does Rank Math Charge VAT/GST? » Rank Math
Troubleshooting Payment Issues at Rank Math » Rank Math
Sorry, but I don’t want to remove the VPN, and I am not in Thailand now. If you cannot accept users switching the payment method to their currency and then verifying the VAT according to the country they select, why would making it such a hassle for people? A checkout is supposed to be smooth and convenient and not a math exam.
Hello,
We understand your concerns.
At the moment, all transactions on our website are completely handled by our official payment partner FastSpring.com and we unfortunately cannot override their verification requirements.
Don’t hesitate to get in touch with us if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
