Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
We have already processed your refund request; that’s why you’re unable to view the ticket, as they were created under the PRO forum.
However, the ticket is already public, so you can also view our team’s reply.
Looking forward to helping you.
Hello,
Sorry for the delay in response.
In that case, we recommend asking your hosting provider to whitelist the following IPs to ensure our SEO Analyzer tool can access your site:
46.30.212.200
46.30.212.201
46.30.212.202
46.30.212.203
Please let us know once that’s done so we can recheck the connection.
Looking forward to helping you.
We’ve already tried these steps, they won’t whitelist IPs on a shared hosting environment.
We have another 3 sites running the Analyzer (on the same shared platform) and these all work fine.
Can you please reset the API for this account – it was previously connected to my business partner’s RankMath account and I am certain there is an issue with the connection, as it continues to say connected June 2024.
Hello,
Could you please provide admin logins and FTP to the affected website so we may take a look.
We look forward to having this issue resolved.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
