Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
The previous ticket was created in the PRO/Business category when you are still using the PRO subscription.
Now that you are a Free user, you can’t access that ticket. I can change the category of that ticket into the Free category but that would make it public and other users will be able to see it. Let us know if you prefer that.
Looking forward to helping you.
Can you pass along the content of the second message from Miguel, instead of making it public? If not, just make it public because I need to know what he said.
Hello,
The message was to confirm that we have refunded the latest PRO subscription from your account, hence why you’ll see your account with the Free subscription now.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
