My subscription was deactivated

#252414
  • Resolved Iowa Wesleyan

    4 years, 3 months ago

    Rank Math free

    I just got an email that says my Pro Subscription was deactivated on 9/1/21. On July 4, 2021, I paid $59 for a 1 year subscription, so it should not be deactivated. The Invoice ID is RANKMATH210704-7080-121779. Do I still have a pro version of the plugin?

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  • Uzair

    4 years, 3 months ago

    Hello,

    Thank you so much for getting in touch.

    We do not see any payment with that invoice ID you shared. Can you please check if it is the correct one?

    Alternatively, please share the full name you used to make the purchase or the last 4 digits of your card.

    We look forward to hearing back from you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘My subscription was deactivated’ is closed to new replies.