Ok – where can I reach the Rank Math Support team because I thought this was it?
Hello,
Thank you for contacting Rank Math support. We’re sorry to hear that you’re unhappy with your subscription renewal.
Yes, this is the right place to contact the Rank Math Support Team, but this forum is public and visible to all Rank Math users. If you want to share any sensitive data, please use the Sensitive Data Add button below your message. The previous reply was spam and it has been deleted.
Regarding your issue, please note that we do not refund renewals and we send an email notification 7 days before auto-renewing any subscription plan, You can find more information about this on our FAQ page. However, we understand your situation and we have forwarded your request to our billing team. They will review your case and we’ll get back to you shortly.
Thank you for your patience and cooperation. Please let us know if you have any other questions or concerns. We’re always happy to help.
Hello,
Excuse me, but I did not receive any generated email with 7 days notice of the auto renew. The last email I received prior to the successful payment on November 11, 2023, was the original email when I purchased it one year prior – November 11, 2022.
I have to insist that you refund me the auto-renewal. I was NEVER notified of the upcoming charge, and to be frank, and if i was, I would have cancelled the subscription. This is not the right way for Rank Math to do business.
Please do the needful.
Best,
Lannie
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.d
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
