My sitemap looks different than usual rankmath sitemap

#538994
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Could you please confirm the sitemap is being generated by Rank Math?

    If yes, it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom (https://www.loom.com/) showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    <span style=”text-decoration: underline;”>Please do take a complete backup of your website before sharing the information with us.</span>
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    I deactivated all plugins but still not working. I have cleared cache and checked in incognito tab as well

    Hello,

    Could you please check your website files for existing sitemap.xml files?

    Please note that Rank Math’s sitemaps are generated virtually, so there shouldn’t be any static sitemap files in your website directory.

    You can also get in touch with your web host for assistance checking those files on your site.

    Let us know how this goes.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘My sitemap looks different than usual rankmath sitemap’ is closed to new replies.