My sitemap is not updating

#67665
  • Resolved Il Barone

    4 years, 4 months ago

    Rank Math free

    Hello,
    Rank Math doesn’t update my sitemap. There are no new posts I have created. I tried to clear the cache, to deactivate and reactivate the Wp Super Cache and Autoptimize, to deactivate and reactivate the Rank Math Sitemap module. I saved the permalinks on the WP dashboard and then saved them in the sitemaps settings, it has not changed. So far nothing has worked. I checked if the Noindex settings are all OK, I couldn’t find anything here either.
    There is no way to recreate the sitemap. How can I solve this problem? I see that is a problem that affects many users, that shouldn’t really happen. I hope you can help me, because until now I was very enthusiastic about you.

    best regards

    • This topic was modified 4 years, 4 months ago by Il Barone.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Il Barone

    4 years, 4 months ago

    Rank Math free

    Hello michael,
    thank you for getting in touch. I’m sure you guys have a lot to do and I really appreciate your work. My problem solved itself by magic, the sitemap has been updated again, what since June 29th. it hadn’t done anymore. I didn’t change anything except deactivate and reactivate the sitemap feature for 2 days. I had already done this without success before. I will write a new post these days and see if it continues to work. of course I will let you know, what do you think? How long does it takes for the sitemap to update? Does this work immediately after a post is published? Could it be because of the caching, that it doesn’t work? I use the WP super cache Plugin. I also cleared the cache a few times during the problem.
    best regards

    • This reply was modified 4 years, 4 months ago by Il Barone.
    Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    Sometimes caching can cause such an issue. We recommend that you add your sitemap URLs to the exclusion list of your caching plugin.

    If the issue arises again, please let us know so we can help further

    Looking forward to helping you. Thank you.

    ​​​​​​

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘My sitemap is not updating’ is closed to new replies.