Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please follow the steps in this link for initial troubleshooting (if not yet):
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Let us know how this goes.
Thank you.
I just tried both methods but am still not able to make the sitemap work.
I am using the Nitropack plugin just so you know.
I have tried the video method and edited the .htaccess file to exclude the sitemap from caching but still, it didn’t work.
Please help!
Thanks
Hello,
There is a known issue with the latest version of Nitropack where the sitemap is showing a white page, and they are already working on resolving this.
In this case, please try rolling back to version 1.5.12 of Nitropack to fix the issue.
I hope that helps.
Thank you.
ah okay!
Thanks for the update.
I will wait for the next update. I am not sure how I can rollback to the previous version but thanks again.
BTW, I just deactivated NitroPack plugin but still sitemap is not opening. It’s showing that white screen.
Hello,
The sitemap is loading on our end.
Check the screenshot in the sensitive data section.
Can you please check the sitemap in an incognito window?
Let us know how it goes.
We are here to assist you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
