My site keeps breaking randomly

#206463
  • Resolved Roy Cohen

    3 years, 8 months ago

    Rank Math free

    [03-Jun-2021 05:30:16 UTC] PHP Fatal error: Uncaught RuntimeException: Unable to claim actions. Database error. in /home/improvi1/hackmygarage.com/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:675
    Stack trace:
    #0 /home/improvi1/hackmygarage.com/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php(599): ActionScheduler_DBStore->claim_actions(0, 25, NULL, Array, '')
    #1 /home/improvi1/hackmygarage.com/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php(153): ActionScheduler_DBStore->stake_claim(25)
    #2 /home/improvi1/hackmygarage.com/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php(132): ActionScheduler_QueueRunner->do_batch(25, 'WP Cron')
    #3 /home/improvi1/hackmygarage.com/wp-includes/class-wp-hook.php(292): ActionScheduler_QueueRunner->run('WP Cron')

    I keep having my web host fix my issue, apparently, my database keeps breaking and I’m unsure how to fix it. What should I do? I can’t even troubleshoot anything because when the site breaks, I can no longer use it. Is rankMath Causing this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    3 years, 8 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server after following the above process and that should resolve the issue.

    Hope this helps. Let us know if you need any further assistance.

    Roy Cohen

    3 years, 8 months ago

    Rank Math free

    Talk about customer service, thank you Jaideep 🙂 I hope this resolves it for now.

    Jaideep Asrani

    3 years, 8 months ago

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this ticket.