My site crushed after setting up Instant Indexing plugin

#363147
  • Resolved Ivan Ryazantsev

    3 years, 8 months ago

    Rank Math free

    Hi guys!

    Yesterday I installed Instant Indexing plugin for my website (broinsider.com). When I clicked “Activate” button my site crushed and the message about “Fatal error” appeared (please see https://ibb.co/2tPMSfy).

    I saw your recommendations “to update to the latest version of the Instant indexing plugin” here: https://support.rankmath.com/ticket/error-with-instant-indexing/. And I also saw the message from another user that said that we must update the Rank Math SEO plugin and then install Index plugin.

    But I cant do this because dont have access to my WP dashboard (when I am trying to open https://broinsider.com/wp-admin/ the message about “Fatal error” appears).

    Can you please resolve this issue ?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    3 years, 8 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    If you’re still unable to login into your WordPress dashboard, please deactivate Rank Math temporarily by renaming the seo-by-rank-math and fast-indexing-api folders in your website’s root directory – /wp-content/plugins/

    No worries, all your configurations will not be affected by deactivating/reactivating Rank Math temporarily. They are saved in your database so it should be fine. You can also get in touch with your web host for assistance with this process.

    Once done, please delete the Instant Indexing plugin, then install and configure it again.
    https://rankmath.com/blog/google-indexing-api/

    Let us know how this goes.

    Thank you.

    Ivan Ryazantsev

    3 years, 8 months ago

    Rank Math free

    Thanks a lot!

    Jeremy

    3 years, 8 months ago

    Hello,

    We are super happy that we could address your concern. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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