My Refund is Not Yet Made

#823163
  • Resolved Paul
    Rank Math free

    Hi Support,

    I was promised that you have initiated the refund last month and that I have to wait. I have waited now and still my refund is not showing in my account.

    I will have to report to my credit card company if I can’t confirm the refund by this weekend.

    Thank you.

    Paul

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Kindly see this invoice for your reference.

    You can see the refunded amount under Refunds and Returns.

    You can also access the invoice from here: https://rankmath.com/my-account/subscriptions/?tab=payments

    Lastly, you can check your account or call your bank to verify if the amount has been reversed.

    We ask for your patience regarding this matter.

    If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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