My redirection doesn't work - Support

Resolved Tilemachos Manos
1 year, 7 months ago

Rank Math free

Hi,
I just created a redirection to a new Url. Then I tested if the old URL redirects to the new one and unfortunately, it just redirects to the homepage. Below you can see the related Url’s.

[moved to sensitive data section]

I am looking forward and thanks a lot in advance!

Viewing 8 replies - 1 through 8 (of 8 total)

RankBot
1 year, 7 months ago

Hello, we apologize for the issue you are facing with your redirection not working as expected. To assist you better, could you provide more details about the specific redirection setup you are experiencing issues with? This will help us identify the root cause and provide you with the appropriate solution. Thank you for raising this concern.

Sources:
Advanced Tab in Rank Math SEO’s Meta Box
How to Find Out Where 404 Errors Are Coming From » Rank Math
How to Set Up Redirections » Rank Math
What Are HTTP Redirections? » Rank Math
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math

Jeremy
1 year, 7 months ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Please try debugging the redirection by following this guide and see if that would help you resolve the issue.

If that doesn’t help, please share a screenshot of the redirection rule you have created.

Looking forward to helping you.

Tilemachos Manos
1 year, 7 months ago

Rank Math free

Hi,
unfortunately, I cannot see your answer of28.03.2024.

Best

Tilemachos Manos
1 year, 7 months ago

Rank Math free

I don’t have any additional detail
Rakibuzzaman Siam
1 year, 7 months ago
Hello,

Please share the exact redirection you created on your website so that we can check this further for you. You can share it in this structure:
```
Source:
Redirection Type:
Destination URL:
```
Or, you can share a screenshot of the redirection by using a tool like https://imgur.com/upload so that we can check this further for you.

Looking forward to helping you.

Thank you.
Jeremy
1 year, 7 months ago

Hello,

In the source URL, please remove the domain and focus on the slug instead.

It should look like this:

If the issue persists, please head over to your WordPress Dashboard > Settings > Permalinks and save the page without changing anything. You may also clear your website and browser caches and see if that would work as well.

Let us know how that goes. Looking forward to helping you.

Tilemachos Manos
1 year, 7 months ago

Rank Math free

Hi,
I followed all the steps of your last message and unfortunately, the problem remains…

Best,
Tilemachos
Adetayo
1 year, 7 months ago
Hello,

To help you investigate this issue further, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience.

Thank you for choosing Rank Math.
RankBot
1 year, 6 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘My redirection doesn’t work’ is closed to new replies.