Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
We haven’t received the credentials through the mail.
Please share credentials in the sensitive data section. So that we can check.
Looking forward to helping you.
Thank you.
Hello,
It seems the folder seo-by-rank-math already exists on the plugins directory. Thus, Rank Math can’t be installed currently.
Please access the /wp-content/plugins/ directory using FTP/cPanel, remove the folder seo-by-rank-math and try installing again from WordPress Admin area. This should resolve the issue in this case.
Let us know if that doesn’t. Looking forward to helping you.
Thank you.
ok.. but this was the same way last time.
Hello,
Can you please check this with your hosting provider? We can’t seem to determine why our plugin files always get corrupted.
With that said, for us to investigate the issue further, please also share your FTP login here.
Looking forward to helping you.
Hello,
We apologize for the delay in response.
We now would like to troubleshoot the issue further but the invitation link you sent is no longer active.
Can you please send an invitation again?
Looking forward to hearing back from you.
invitation to the site or the hosting?
Hello,
The temporary admin login for your website has also expired so we may need both access again.
Please renew your temporary admin login URL and extend it for at least 3 days. Also, please resend the invitation link for your hosting since the last invitation link you sent is no longer working.
Please note that this type of issue can also be addressed by the hosting provider as there may be a permission issue when installing a plugin to your WordPress website.
Looking forward to helping you.
3 more days in temporary login is fixed ✔️
Hello,
The login link to your WordPress dashboard is already working. However, the FTP/SFTP credentials you have shared are not working. Could you please check?
Meanwhile, I’ve checked your site’s configuration and there are some PHP values that are too low and that you should increase.
Please get in touch with your web host and ask them to set the following values:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
Let us know how this goes.
Thank you.
hi.. whats the status regardning the plugin on my site?
how do i fix it? tell me how we can solve this 🙏🏽
Hello,
The login link you have shared is no longer working. Could you please check?
Also, could you please confirm if you have already updated the PHP values from the previous reply above?
Looking forward to helping you.
Thank you.
now you should be aboe to login. for 7 more days.
my contact at velumi (hosting provider9 said he has put in the right values that you asked.
anything else you need?
Hello,
Thank you for giving the access.
Same as the last ticket, the solution is to remove an empty folder and replace a new copy of Rank Math. I went ahead and did that.
It seems that this happens very often. Can you please confirm if this issue occurs whenever our plugin is updated?
If this issue happens again, please check with your hosting provider if the correct folder permissions are being provided for our WordPress installation.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
