Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
You can use s******@r*********** email address and put any First & Lastname.
Once done, please add the login details in the sensitive data section.
Looking forward to helping you.
Thank you.
i added you as a user now instead..
[moved to sensitive data section]
try that and see if it works.
Hello,
We tried to log in to your website’s admin dashboard but we can’t seem to access it. The username/password you provided isn’t working. Can you please verify this from your end?
Looking forward to helping you.
ok.. now i changed your login password to: [removed]
same username.
and changed role to admin.
try it. and if not working youo can reach me on my mail: [moved to sensitive data seciton]
Hello,
Unfortunately, the issue persists as you can see in the screenshot I inserted in the sensitive data section.
Can you please verify again from your end?
Looking forward to helping you.
ok.. well.. log in with the following then.. i eill add in sensitive..
Hello,
Thank you for providing the login details. We are able to login into your dashboard.
I went ahead and remove an empty Rank Math SEO folder and installed a fresh one. Kindly visit the URL I shared in the sensitive data section to proceed with the Wizard setup.
Hope that helps.
thanks..
is it possible to have a walkthrough with you or someone at rankmath cause i tell all my clients to use Rankmath..
a walkthrough online or a call.
Hello,
Unfortunately, our scope of support does not extend to chats, phone calls, or remote applications like AnyDesk or Zoom apps.
However, you can provide these helpful links with video tutorials on how to set up Rank Math on a website:
https://rankmath.com/kb/how-to-access-setup-wizard/
https://rankmath.com/kb/how-to-setup/
Hope that helps.
Thank you.
ok.. thanks for that..
also.. how and where in rankmath do i choose thumbnail picture for the serp? in the setup or on the page?
Hello,
The pictures that appear on mobile SERPs in front of the results are taken automatically by Google and the algorithm uses the first suitable image that it can find on the page.
Don’t hesitate to get in touch if you have any other questions.
ahh ok.. so it´s hard to override it then.. Google Choose.. or can i make google choose what i want?
by the way.. i still can´t see or install rankmath on my site?
it still says the target folder already exists?
but the meta description is back? i dont get it?
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
