My Rankmath is not working

#809764
  • Resolved Jackie Realtor
    Rank Math free

    Hello
    I have my own website (https://jackierealtor.vn/) and I am glad to use your Rankmath plugin to grow my business. I have been using it for 5 years. But after a backup plan for my website, Rankmath is not working as it doesn’t show any parameter for SEO. I’m really upset about this. I tried to find in the internet but nothing useful. Can you please help me with this.
    If you can give me a favor, please contact me via email j********************@g******** or whatsapp number (+84) 39 819 5355. Thank you very much.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Can you please let us know what parameters for SEO you are referring to? Are you referring to the focus keywords or SEO Scores that have gone missing after restoring backups of your site?

    Please share some screenshots of the issue as well so we can assist you better.

    Looking forward to helping you.

    Hello,

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘My Rankmath is not working’ is closed to new replies.