My Rank Math stops working!!!

#156894
  • Resolved Elias Patrick Jr

    3 years, 10 months ago

    Rank Math free

    My RankMath stops working.

    No, I didn’t change any information.

    It’s not been updated since January, 6th.

    Oh my, when I used Yoast, I never had that problem…

    Why is it happening?

    Are you trying to force me to use the PRO edition?

    Because a lot of functions stopped working after you launched PRO edition.

    I think it’s unfair.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Anas

    3 years, 10 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Could you please share the issues you are facing?

    Also, please update the plugin to the latest version:
    https://rankmath.com/changelog/

    Looking forward to helping you.

    Elias Patrick Jr

    3 years, 10 months ago

    Rank Math free

    It's not working

    The Rank Math stops working on my site.

    There’s no impressions. There’s no Keywords. There’s no Clicks. There’s nothing more from Rank Math about my site.

    I’m starting to regret changing from Yoast… at least I knew the limitations.

    Now, you gave me a lot of option, then you cut these options off!!!

    Anas

    3 years, 10 months ago

    Rank Math business

    Hello,

    We are really sorry for the issue you are facing.

    Please follow these steps to get the Analytics data:
    1. Connect or Reconnect Google: https://rankmath.com/kb/connect-your-google-account/
    2. Delete old data and add again: https://rankmath.com/kb/delete-old-analytics-data/
    3. If it doesn’t work, share the System info from Rank Math > Status & Tools > System status > Copy to clipboard

    Looking forward to helping you.

    Elias Patrick Jr

    3 years, 10 months ago

    Rank Math free

    Please, delete the info about my site I placed in the public forum…

    Anas

    3 years, 10 months ago

    Rank Math business

    Hello,

    The data in the sensitive data section is only visible to our support staff.

    Have you followed this guide of fetching fresh data from Google?
    https://rankmath.com/kb/delete-old-analytics-data/

    Also, make sure you are not using Analytics GA4.

    If the data is still not available, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Elias Patrick Jr

    3 years, 10 months ago

    Rank Math free

    OK, it’s working now, thanks! 🙂

    Anas

    3 years, 10 months ago

    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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