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My RankMath stops working.
No, I didn’t change any information.
It’s not been updated since January, 6th.
Oh my, when I used Yoast, I never had that problem…
Why is it happening?
Are you trying to force me to use the PRO edition?
Because a lot of functions stopped working after you launched PRO edition.
I think it’s unfair.
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The Rank Math stops working on my site.
There’s no impressions. There’s no Keywords. There’s no Clicks. There’s nothing more from Rank Math about my site.
I’m starting to regret changing from Yoast… at least I knew the limitations.
Now, you gave me a lot of option, then you cut these options off!!!
Hello,
We are really sorry for the issue you are facing.
Please follow these steps to get the Analytics data:
1. Connect or Reconnect Google: https://rankmath.com/kb/connect-your-google-account/
2. Delete old data and add again: https://rankmath.com/kb/delete-old-analytics-data/
3. If it doesn’t work, share the System info from Rank Math > Status & Tools > System status > Copy to clipboard
Looking forward to helping you.
Hello,
The data in the sensitive data section is only visible to our support staff.
Have you followed this guide of fetching fresh data from Google?
https://rankmath.com/kb/delete-old-analytics-data/Also, make sure you are not using Analytics GA4.
If the data is still not available, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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