My Rank Math Sitemap isn’t working

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

As for your issue, it is usually caused by whitespace in your theme code that is breaking the sitemap generation.

This might be added by a blank line/space in your wp-config.php file or your theme’s functions.php file. Here’s a link for more information:
https://rankmath.com/kb/fix-sitemap-issues/#xml-text-declaration

You can get in touch with your web host for assistance checking your website files for you.

Also, make sure your cache is disabled as it is highly likely that the cache is interfering with the working of Sitemap functionality of Rank Math.

If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.