My Rank Math Pro plugin is not updating and I cant download it.

#1036274
  • Resolved Ербол Избасаров

    9 months ago

    Rank Math free

    My Rank Math Pro plugin is not updating and I cant download it.
    RANKMATH241111-2308-90271 Completed November 11, 2024 $83.88 $0.00
    RANKMATH241111-5456-45288 Completed November 11, 2024 $83.88 $0.00
    here my double payment, possible one was cancelled, I dont remember, but not both.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    9 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Checking your account, both subscriptions have been refunded.

    If you wish to proceed with the Rank Math PRO, you’ll have to purchase a new plan from here: https://rankmath.com/pricing/

    Hope that helps.

    Ербол Избасаров

    9 months ago

    Rank Math free

    Hi, no,you charged me twice!
    Then I asked to refund one
    You refunded one subscription, but cancelled both

    Jeremy

    8 months, 4 weeks ago

    Hello,

    Sorry, but both transactions have been refunded from our end. Here are the updated invoices where the refund information is stated:

    [see Sensitive Data section]

    Rest assured that both refunded amounts will be credited to your card or the payment method you used.

    You can purchase a new plan from here: https://rankmath.com/pricing/

    We again apologize for the inconvenience.

    RankBot

    7 months, 4 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘My Rank Math Pro plugin is not updating and I cant download it.’ is closed to new replies.