Hi, I have tried everything but my sitemap is not working. And I don’t have a cache plugin and I have removed the site map from Cloudflare but my sitemap still not working.
Hello,
I have checked your sitemap using the Sitemap Validation Tool and it appears to be working perfectly.
(Screenshot and link attached in the sensitive data section)
Please clear your browser’s cache and cookies or you can check your sitemap in your browser’s incognito or private mode.
Hope this helps. Looking forward to your update.
Thank you.
Do you think I am laying to you since day one? I am telling you It only works when I update any post or do some changes on my website.
Look Carefully: https://drive.google.com/file/d/1mbWaaLtP_ZGtNGAZolo-1uzqgpYmDKdP/view?usp=sharing
That’s it I can’t use your plugin anymore. It’s horribly affecting my ranking and I can’t gamble my ranking with your plugin.
Hello,
I logged in to your website and added this filter to the theme’s functions.php file:
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
The sitemap is working fine, however, two variations of the sitemap are returning 200 status, you can check using https://httpstatus.io/:
https://ibb.co/FnRvMH9
Please ensure that only 1 version of the sitemap is working (200 status), and the rest are redirecting to it.
Please follow the steps in this link:
https://rankmath.com/kb/couldnt-fetch-error-google-search-console/#5-check-for-the-correct-version-of-the-sitemap and redirect to the correct version.
Then, clear the website cache and resubmit the sitemap_index.xml in the Search Console.
I hope this helps.
Looking forward to helping you.
But still its shows 404 not found and I have checked with httpstatus.io and it’s shows status 404.
Take a look: https://prnt.sc/237x92l
Hello,
I checked your sitemap with HTTP Status tool and it is returning a 200 OK status:
Please clear your site & browser’s cache and check again. Let us know if the issue persists.
Looking forward to helping you.
Hello,
We deeply apologize for the issue that you are facing.
I tried running a troubleshooting mode to see if there are other plugins or your current theme that is conflicting with Rank Math’s sitemap but it seems it trigger a clearing of cache and when I turned off the troubleshooting mode, the sitemap is now working.
Please refer to my screencast here: https://i.rankmath.com/vi3Rek
After a couple of minutes, the issue comes back again and your sitemap is 404.
Are you able to create a staging website for us to deeply debug the issue? If so, please create one, replicate the issue there and share the admin login here so we can further determine what’s causing this issue.
Looking forward to helping you with this one.
Finally, a guy who properly understands my issue.
I have tried to create a staging website but it’s not working properly I have taken a full backup of my website so if you want you can create a staging website.
If you want me to do anything please let me know.
Hello,
I checked your sitemaps in multiple browsers and also in a span of about an hour but it seems to be loading properly now.
Here’s a screencast: https://i.rankmath.com/C7xb5U
Could you please confirm if you’re still facing the issue?
Looking forward to hearing back from you.
Thank you.
No No No my issue is not resolved, I am told you since day one the site map is only working for some time after that its started to show 404 errors again and again. Did you cant see what Jeremy said. If my issue is resolved then I will close the ticket.
Screenshots:
Sitemap SS: http://prnt.sc/23d6svl
Search console SS: https://prnt.sc/23d7tm0
Sitemap validate SS: http://prnt.sc/23d81ab
Video: https://drive.google.com/file/d/1rfv1WCADi7e3WSOOwAmXGq5PXdNqHZfw/view?usp=sharing
I dont know what else to show you that will prove that my site map is not working. Sometimes rank math sends someone who understands my issue like Jeremy and most of the time sends people who just check the sitemap and tell it’s working. I think I just change the plugin.
Please dont reply to this message if you dont understand my issue.
Thank you
Hello,
When this happens intermittently it means that the sitemap is being cached somewhere on your installation.
Make sure that you have everything correctly set up on your performance plugin, Cloudflare, and server configuration file according to this tutorial: https://rankmath.com/kb/exclude-sitemaps-from-caching/
After you’ve done the steps for all if you still see the problem please get in touch with your hosting provider and ask if there’s any sort of server caching being applied here.
When we try to load the sitemap the first time it comes up just fine so we can’t replicate this situation from our end.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
