My rank math not working properly

#307759
  • Resolved Subhajit

    3 years, 2 months ago

    Rank Math free

    Hi my rank math plugin giving me too many errors
    First, my sitemap is showing a 404 error I have contacted you before and you analyze my website and said contact the theme developer, I have contacted the developer and he said to install the RSS fix feed plugin and I installed the plugin and click the Fix my RSS button and it worked but after some time the sitemap showing 404 error again. I have tried everything but my sitemap does not work.

    And second, all of a sudden the Rank Math SEO box is not displaying in my post

    the plugin is showing too many errors and it’s affecting my ranking and I think I should install Yoast SEO instead of rank math.

Viewing 15 replies - 1 through 15 (of 27 total)
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  • Abdullah Al Noman Prince

    3 years, 2 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    I have checked your sitemap and it seems it’s working on our end just fine.

    Please have a look at the screencast shared in the sensitive data section.

    Please clear your website and browser cache or you may try a different browser to check.

    Looking forward to helping you.

    Thank you.

    Subhajit

    3 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Subhajit

    3 years, 2 months ago

    Rank Math free

    Yeah thats because I have to click the fix my feed in the RSS fix feed plugin when I get a 404 error in my sitemap
    I have added the screenshots in the Sensitive Data

    Subhajit

    3 years, 2 months ago

    Rank Math free

    And you did not say anything about the plugin error in the post editor. I cant able to add or edit the meta title and description because of that
    take a look: http://prnt.sc/22prxcb

    Chandni

    3 years, 2 months ago

    Rank Math free

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you

    Subhajit

    3 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Prabhat

    3 years, 1 month ago

    Rank Math agency

    Hello,

    I logged into your website’s admin area but I was unable to replicate the issue. The SEO meta box is displayed properly.

    Please have a look at the screencast in the sensitive data section of this ticket for a quick reference.

    If there’s a specific post where you’re facing the issue, then please share its URL so that we can investigate further.

    Looking forward to helping you.

    Thank you.

    Subhajit

    3 years, 1 month ago

    Rank Math free

    Hi, have you made any changes because the SEO meta box issue is fixed. And the site map issue is not fixed yeat take a look I will not click the fix my feed in the plunging.

    Jaideep Asrani

    3 years, 1 month ago

    Hello,

    Sure, take your time to check and make sure that everything is working fine. We will keep the ticket open until you confirm that the issue has been resolved.

    Looking forward to hearing from you.

    Thanks.

    Subhajit

    3 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jaideep Asrani

    3 years, 1 month ago

    Hello,

    It seems like your sitemap is getting cached. Please follow this article to exclude the sitemap from getting cached from Cloudflare or any other server-side caching that you have. https://rankmath.com/kb/exclude-sitemaps-from-caching/

    That should resolve the issue. Let us know if it doesn’t. We are here to assist.

    Thanks.

    Subhajit

    3 years, 1 month ago

    Rank Math free

    Hi, I dont have any cache plugin on my website and I use free Cloudflare so I cant add the rules in Cloudflare as shone in the article.

    Jaideep Asrani

    3 years, 1 month ago

    Hello,

    You can add 3 page rules in the free version of Cloudflare.

    Please add the rule to exclude sitemap from getting cached.

    Thanks.

    Subhajit

    3 years, 1 month ago

    Rank Math free

    Please check the image (http://prnt.sc/22rk0w4) this is ok or not

    Azib Yaqoob

    3 years, 1 month ago

    Rank Math business

    Hello,

    I am sorry but your shared screenshot is not accessible at my end. However, please make sure that your sitemap is excluded and non-cachable. You may refer to our guide here: https://rankmath.com/kb/exclude-sitemaps-from-caching/#cloudflare

    Hope that helps. Please let us know if you need further assistance.

    Thank you

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 27 total)
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The ticket ‘My rank math not working properly’ is closed to new replies.