Hello,
I apologize for the issue you are facing with Rank Math. It sounds like you are experiencing problems with redirections and possibly other functionalities of the plugin.
To troubleshoot the redirection issue, you can follow these steps:
- Perform a Self-Diagnosis: This can help identify any issues with your setup. You can find more information on how to do this in our guide here.
- Check for Conflicting Plugins: Sometimes, other plugins can conflict with Rank Math. Try deactivating other plugins temporarily to see if that resolves the issue.
- Update Rank Math: Ensure that you are using the latest version of Rank Math, as updates often include bug fixes and improvements.
- Debug Redirection Feature: Use Rank Math’s Debug Redirection feature to diagnose any issues with your redirects. More details can be found here.
- Check for Caching Issues: If you have caching enabled on your site, clear the cache to ensure that you are seeing the most recent changes.
If you continue to experience issues after trying these steps, we recommend replying to this ticket with your website URL and any specific errors or behaviors you are encountering. A human agent from our support team will then be able to assist you further.
Thank you for raising this concern, and we look forward to helping you resolve it!
Sources:
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
Hello,
We’ve checked your site, and it seems that you’re using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
