Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
I hope this helps. Looking forward to helping you.
ok and thanks a lot for replying, am gonna try this and let you know if its working or not.
Kind regards !
Hello,
Let us know how it goes.
Meanwhile, if you have any questions, please feel free to ask.
We are here to assist you.
Hey Anas, working on it and ll surely let you know.
Obliged !
Hello,
Thank you for the update.
Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.
Looking forward to helping you.
Thank you.
the issue is exists yet, what to do?
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hey Reinelle, thanks a lot for your reply & support. am gonna try this out and will let you know if this helps.
Regards !
Hello,
Sure, we will keep this ticket open until the issue has been resolved. Please keep us in the loop on how it goes.
In the meantime, please don’t hesitate to contact us again if you need our assistance with anything else.
Hello,
Just circling back to check if you have created a temporary login for us to further check the issue. If the issue persists, please do let us know. We are here to help you with your issue.
Thank you.
Hey Jeremy, the issue has been solved now. thanks a lot and am much obliged and hats off to rank math support.
Hello,
We are super happy that your issue has been resolved.
If you have other issues/questions in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
You are always welcome. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
