Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems that you haven’t purchased the PRO version using this account. Could you confirm if you have used the same email in your account upon purchasing? You should receive then an email about your purchase details.
Please go through this video tutorial that shows you how to get started with your PRO license:
https://www.youtube.com/watch?v=nCDe67K_3rA
I hope that helps. Thank you, and looking forward to your update.
attach link to screenshot!
thanks a lot
Hello,
Can you please update the Rank Math plugins to the latest versions?
https://rankmath.com/changelog/
and then please follow these steps:
1. Ensure that you are logged in to your Rank Math account:
2. Disconnect and reconnect your account from inside WordPress:
Please let us know if that helps. We really look forward to helping you.
but that’s the problem. Dashboard and support page don’t recognize my pro version
Hello,
Thank you for following up.
I’ve checked your purchase, and it seems that the email in the Sensitive Data section is the one you used to make the purchase. You can log in to your new Rank Math account using that email ID.
If you wanted to merge that account to your current account, please let us know and we will process it for you.
I hope that helps. Thank you, and looking forward to your update.
I didn’t notice !! Thank you so much
…and Yes, if it is possible to merge accounts (keeping m********@m******************)
Super support !!! Top
Hello,
Please forward this request with the details of both accounts to our email: s******@r*********** so we can assist you in this.
Looking forward to helping you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
